Shipping & Returns
An order placed before 9am will be processed and shipped out on the same
day. Orders placed after 9am will be processed and shipped out within one
business day, unless otherwise advised.
Domestic Shipping Costs:
For retail orders delivered to an Australian address:
- Free of charge where the order total is $55 or greater after any discounts have been applied
- $8.50 Standard Shipping by tracked parcel post where the product subtotal is less than $55
- $13.50 for Express Shipping Australia
International Shipping Costs:
- Regular Post (10+ Business days): $21.50
- Express Post (3-7 Business days): $35.00
Standard Shipping takes approximately:
- Sydney/Melbourne/Brisbane – 2-3 Days
- Adelaide – 3-4 Days
- Perth/Darwin/Hobart – 7-9 Days
- Regional Vic/Qld/NSW/ACT – 3-4 Days
- Regional WA/NT/Tas – 8-10 Days
Express Shipping for orders placed before 9am, takes approximately:
- All Capitals – Next Day
- Regional Areas – 1-3 Days
Please arrange for delivery to a work address or a trusted person who is home
during business hours. Parcel post may be left at the discretion of the post
delivery man in your absence, or may be carded for collection at your nearest
A tracking number will be sent to you when the order is dispatched.
- Regular mail with delivery time between 10-21 days depending on where you live.
- Express delivery with delivery usually between 3-7 business days depending on location.
All prices on the website are in Australian dollars and are inclusive of GST.
Prices are subject to change without notice.
Duty and tax thresholds vary from country to country – please check your local
customs department for details.
Additional taxes and customs charges are the responsibility of the customer.
These charges vary and are charged when your package reaches its
destination country. Please contact your local customs office for details
on how these charges are assessed and applied to your delivery. Packages
that are returned due to unpaid duties and customs charges will incur an
additional shipping fee.
Please note: Cost of delivery is based on location.
All goods are despatched from Mildura, Vic, Australia.
Online Return Policy:
If you have a history of sensitive skin or allergic reactions, please test any
skincare product you purchase on a small area inside your wrist for 2-3 days
prior to using. Skin chemistry varies from person to person. NJU cannot
guarantee that customers will not experience skin reactions, and cannot be
held responsible should any occur.
For items that arrive damaged, please email us a photograph within 7 days to
To be eligible for a return, your item must be unused and in the same
condition that you received it. It must also be in the original packaging. Once
your return is received and inspected, we will send you an email to notify you
that we have received your returned item. We will also notify you of the
approval or rejection of your return. If you are approved, then you will be
emailed your refund details.
Only items purchased on the NJU website can be returned to us for a refund .
Items purchased in a store, or specialty online retailer or elsewhere must be
returned to their original point of purchase.
For hygiene and safety reasons, we cannot refund or accept returns on
used or opened items. For unused items (unopened) we also have a 7 days
from receipt of items returns policy and can offer a refund for items returned.
For items you would like refunded the postage cost associated in returning the
items to NJU are at your expense.
Postage and handling costs to return items to NJU for a refund are not
covered and are at your expense irrespective of whether or not you received a
free shipping offer with that purchase.
If you have a question or concern, please contact us directly, and we can work
together towards a successful outcome.
Contact customer support email@example.com for specific enquiries.